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Why were my limits reduced?

Updated over a month ago

You may have noticed we've temporarily lowered your account limits. This happens when we don't receive required verification documents by the deadline.

As a licensed company, we're legally required to verify customer details to help keep everyone's account secure.

Let's get this sorted out. Our support team is ready to help you provide the necessary documents and restore your original limits. Please contact us using the in-app or online chat to get started.

More information about funds verification can be found here.

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