At Utorg, our mission has always been to bridge the gap between your digital assets and your daily spending. We are currently undergoing a major infrastructure upgrade to bring you a more robust service, exciting brand collaborations, and - most importantly - the highly anticipated launch of physical cards.
To make these "Level Up" improvements possible, we are entering a brief transition phase. Here is everything you need to know about the upcoming schedule and how to ensure your service remains uninterrupted.
Key Transitions on December 31, 2025
As we streamline our backend to prepare for the next generation of cryptocard features, the following services will be temporarily paused starting December 31, 2025:
New Card Issuance: We are pausing the creation of new virtual cards as we prepare to migrate to our new, enhanced card system.
Referral System: Our current referral program will take a break. Stay tuned for a revamped rewards system coming soon!
Bank Statements: Legacy bank statement generation will be disabled. We recommend downloading any historical data you might need before this date.
How to Keep Your Card Powered Up
The most important update involves your ability to top up your EUR balance using crypto. We want to ensure you don't miss a beat!
The Action Step: To comply with updated global standards and unlock upcoming features, all users must accept our new Terms of Use and Privacy Policy.
On December 25, 2025: Keep a close eye on your inbox! You should have received an email containing a link to a secure webform.
The Deadline: If you accept the new terms via the webform by December 31, 2025, your card top-ups will continue to work perfectly without any interruption.
What if I miss it? If you haven't accepted the new terms by the 31st, top-up functionality will be temporarily disabled until the form is completed.
Didn't Receive the Email?
Technology can be tricky sometimes! If you haven't seen our email by the end of the day on December 25 (and you've already checked your "Promotions" or "Spam" folders), don't worry. Our Support Team is standing by. Simply reach out via the in-app chat or help center, and they will provide you with your personal link to the webform.
Looking Ahead: What’s Next?
These changes are the foundation for a much bigger 2026. By updating our infrastructure now, we are clearing the path for:
Physical cryptocards: The wait is almost over. Soon, you’ll be able to carry the cryptocard in your wallet.
Exclusive Collaborations: We are partnering with some of the coolest brands in the space to bring you unique rewards and card designs.
Better Service: Faster transactions, higher limits, and a smoother user experience.
We are so grateful to have you with us on this journey. These temporary limitations are the "growing pains" of building something truly world-class. Thank you for your continued support as we build the future of crypto payments together!