During the verification process, your documents may be rejected for certain factors. Here are the common rejection reasons for both identity verification and proof of address verification:
Identity verification:
ID expired: Ensure that your ID is valid and not expired.
Unsupported ID type: We only accept specific types of IDs (driver's license, national ID card, passport, or residence permit). Other types of IDs will not be accepted.
ID is expiring soon: There should be at least a 30-day gap between the submission date and the expiry date on your ID.
Damaged or worn-out ID: If your ID is damaged or in poor condition, it cannot be accepted.
Blurry pictures: Submit clear pictures of your ID, ensuring all four corners are visible.
If your documents are rejected, you can resubmit them and find the exact reason using the provided link.
Proof of address verification:
Mismatched name: We only accept documents that display your name, not those belonging to family members.
Screenshots or device photos: Do not submit screenshots or pictures taken from screens. Instead, provide PDF files or photos of the original documents.
Outdated or missing issue date: The document must be issued within the last 3 months and display an issue date.
Unsupported document type: We do not accept screenshots, mobile phone bills, healthcare bills, receipts, or insurance statements. Acceptable documents include utility bills, bank or credit card statements, tax invoices, or other government-issued residential statements or certificates.
Folded or enclosed documents: Ensure all four corners of the document are visible when photographing. Folded or partially enclosed documents may be rejected.
If your proof of address documents are rejected, you can resubmit them and find the exact reason using the provided link.
By understanding these common rejection reasons, you can ensure your verification documents meet the necessary criteria for successful verification.